FAQs

Yes, you can use audiologist impressions to have your earphones made. It will provide you with a Pro rather than a CSX fit. You can learn more about the differences here. Please be sure to provide your audiologist with the following instructions. You can then ship your impressions along with your order confirmation to the following address. It is required that you include your order confirmation with your impressions.

Ultimate Ears

Attn: New order[your order# here]

3 Jenner Suite 180

Irvine, CA 92618

Please note: If you can't find your confirmation email, please include your full name and the email address used when placing the order with the impressions.

Not necessarily. More drivers = different.

All of our monitors are designed with a specific sound signature in mind. We design the drivers and internal components from the ground up to achieve that sound. Think of it like ice cream. All ice cream is great, but you probably have a specific flavor you enjoy more than others. In the same way, all of our monitors are great, but each is totally different.

When choosing a model, think about how you like to listen, which tones are a priority for you, and then match that to the model that best suits your preference.

UE 7

The UE 7 is tailored for listeners of podcasts, music with high vocal frequency like Opera or classical. It has the least bass out of our models, with a focus on the mid and high-mid ranges to really let vocals and guitars shine through. It’s actually what we recommend to all vocalists that come our way

UE 11

The UE 11 was designed for those who want more low end. A dedicated sub delivers tight punchy bass. With 2 balanced armatures dedicated to the lower frequencies, the UE 11 delivers tight and accurate bass. Perfect for music with punchy bass, making it the ideal choice for listening to genres like Hip Hop, Electronic, and Rap. The dual bore sound channels keep the highs, mids, and lows phase aligned.

UE 18

The UE 18+ was designed for those who demand perfection. Get more detail, separation, musicality, and coherence in your music. Feel upper register harmonics, hear improved presence, and enjoy warm sound. Perfect for music with multiple instruments such as rock, metal, funk, jazz, and orchestral. Feel like you are in the room with the unparalleled clarity of the 18+, no matter what you’re listening to.

UE Live

The UE Lives are our top of the line model with 8 drivers in each side for a total of 16 drivers. They are a really great balance of the frequency spectrum with exceptional low end and clarity but with a warm overall sound.

In general, custom molded in-ear monitors reduce the ambient sound level at the users ear drum by 26dB. This assumes a proper ear impression, excellent fit and seal and use of both IEMs; one in each ear.

By reducing the ambient stage level by 26dB, a performer does not have to compete with overly loud stage volume to hear themselves i.e. listening to vocals from a wedge over the volume of the band on stage. With in-ear monitors, the stage level is greatly reduced (generally -26dB SPL*) thus allowing a lower level of monitoring with the IEMs. The end result is a more acceptable and safer SPL* over the course of a performance, the benefits of which cannot be overstated.

*SPL=Sound Pressure Level

All of our dealers are equipped with demo units and are happy to help. Contact a local dealer and set up an appointment. Find an authorized dealer near you. Authorized UE Dealers are experts and they will provide you with exceptional customer support. Many dealers also partner with audiologists and will be happy to connect you.

The passive ambient feature allows environmental or outside noise to mix in with the music. Noise Isolation with the ambient port open/unplugged is reduced from the 26dB to 12dB. This feature is designed primarily to aid professional stage musicians transitioning from traditional wedge speakers to in-ear monitors. Once an artist becomes comfortable with In–Ear Monitors, the ambient port can be sealed. Our experience is less than 5% of our artists use this feature.

We currently do not offer artist endorsements. Please contact our sales department for more information: customsales@ultimateears.com or 800-589-6531.