• Ultimate Ears warrants against poor fit on all Custom In-Ear Monitor Product (“Custom Product”) for a period of thirty (30) days from the original shipping date. In addition, Ultimate Ears warrants that your Ultimate Ears Custom Product (external shell and/or internal components) shall be free from defects in material and workmanship for one year from the date of purchase. Except where prohibited by applicable law, this warranty is non transferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.

    Ultimate Ears’ entire liability and your exclusive remedy for any breach of warranty shall be, at Ultimate Ears’ option, (1) to repair or replace the Custom Product, or (2) to refund the price paid, provided that the Custom Product is returned to the point of purchase, or such other place as Ultimate Ears may direct, with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Ultimate Ears may, at its option, use new or refurbished or used parts in good working condition to repair or replace any Custom Product. Any replacement Custom Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.

    This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in ac- cordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as cords.

    How to Obtain Warranty, Repair and Replacement Support. Repair estimates are available upon request. If you find it necessary to return your Ultimate Ears product for warranty service or out of warranty repair please complete the RMA form found at pro.ultimateears.com and follow the instructions provided.

    Warranty claims and any other product related questions should be addressed directly to Ultimate Ears at pro.ultimateears.com. The addresses and customer service contact information for Ultimate Ears can be found in the documentation accompanying your product and on the web at pro.ultimateears.com.

    Limitation of Liability. ULTIMATE EARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF ULTIMATE EARS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Duration of Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THIS CUSTOM PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD FOR YOUR CUSTOM PRODUCT.

    Additional Rights. Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or by country or other

    jurisdiction.National Statutory Rights. Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.No Other Warranties. No Ultimate Ears dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.Warranty Periods. Please note that in the European Union, any warranty period less than two years shall be increased to two years.Address: Ultimate Ears, 3 Jenner St., Suite 180, Irvine, CA 92618Phone: (800) 589-6531

  • Ultimate Ears warrants against poor fit on all Custom earphone products for a period of thirty (30) days from the original delivery date. In addition, Ultimate Ears warrants that your Ultimate Ears Custom Product shall be free from defects in material and work- manship for one year from the date of purchase. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.

    This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as cords.

  • We do our best to provide a perfect fit, but sometimes a fit adjustment is needed. UE Pro offers a 90-day fit guarantee, beginning the day that your IEMs are delivered.

    To adjust your fit we will need to get some information. Please use our Fit Adjustment Questionnaire. The information you provide there will help us in getting you to your perfect fit.

    Once we have your submission, we will have an agent get in touch with you providing the next step to getting you the perfect fit. Please allow up to two business days for a response.

  • What is Affirm?

    Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. For example, "on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR.

    Why buy with Affirm?

    Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

    If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees.

    The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.

    You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.

    You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

    Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.

    What is required to have an Affirm account?

    To sign up for Affirm, you must:

    Affirm customers must: Be a resident of the U.S. (including U.S. territories) Be at least 18 years old (19 if you’re a ward of the state in Nebraska) Have a Social Security number Own a phone number that receives SMS and is registered to the United States or U.S. territories

    Does Affirm do a credit check, and how does it impact my credit score?

    Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan. 

    Affirm's lending partner disclosure must be present when a concrete offering of Affirm financing is advertised. Please include the following disclosure somewhere on your web page: "Your rate will be [Insert your applicable APR financing offer (e.g 0% APR or 10-36% APR)] based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

  • The following terms and conditions apply to gift cards purchased from Ultimate Ears Custom.

    TERMS AND CONDITIONS ULTIMATE EARS CUSTOM GIFT CARDS

    The following terms and conditions (the "Terms") apply to the purchase and use of Ultimate Ears Gift Cards ("Gift Cards") for Ultimate Ears Custom products and/or accessories available for purchase at https://custom.ultimateears.com.

    Your purchase and use of one or more Gift Cards constitute your agreement to follow and be bound by these Terms. Gift Cards are issued by Logitech Inc. (“Logitech”) and denominated in U.S. dollars.

    Note: This Agreement includes a binding arbitration provision, a class action and jury trial waiver, and limitations on liability and damages.

    Gift Card Purchase

    A Gift Card can be sent either to the recipient in physical form to the address you provide, or emailed to the recipient at the email address you provide.

    The denominations available for Gift Cards are as specified on https://custom.ultimateears.com.

    Gift Card purchases can be made using a credit card, debit card, or certain other electronic payment methods.

    You authorize us to charge your credit card, debit card or other chosen electronic payment method at the time you purchase your Gift Card.

    Title to and risk of loss for Gift Cards pass to the purchaser or the designated recipient once the amount is charged to the chosen electronic payment method.

    Logitech is not responsible for any Gift Card that may be lost or stolen and lost or stolen Gift Cards will not be replaced.

    Redemption & Use

    Gift Cards:

    may only be purchased online and redeemed online from the Ultimate Ears Custom website at https://custom.ultimateears.com;

    may not be used to purchase other Gift Cards;

    have a unique card number to be used for redemption purposes;

    are not reloadable;

    may not be returned or applied as payment on any account;

    may not be redeemed for cash except as required by law;

    may be purchased only in the U.S.;

    may be redeemed for products shipped only to addresses within the U.S.;

    do not expire and have no associated fees.

    Additional payment will be required for any purchase where the the total purchase price exceeds the value of the Gift Card.

    Logitech reserves the right to refuse to accept Gift Cards that Logitech reasonably suspects or believes were obtained fraudulently or unlawfully.

    Privacy

    Information provided by you to purchase and/or use Gift Cards is subject to Logitech’s privacy policy located at https://www.logitech.com/en-ch/legal/product-privacy-policy.html.

    Customer Support

    If you have any problems with a Gift Card or need assistance with any aspect of the purchase, ownership, or use of a Gift Card, please contact Customer Support at uecustomorder@logitech.com. Please refer to the unique card number for the Gift Card in question.

    Limitation of Liability

    GIFT CARDS ARE PROVIDED ON AN 'AS IS' BASIS. LOGITECH DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE GIFT CARDS, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LOGITECH SHALL NOT BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM GIFT CARDS OR USE OF GIFT CARDS. IN THE EVENT LOGITECH IS FOUND LIABLE TO YOU, YOUR SOLE REMEDY WILL BE TO RECOVER ACTUAL AND DIRECT DAMAGES (AND MAY NOT INCLUDE ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES) WHICH ACTUAL DAMAGES SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR GIFT CARD. CERTAIN PROVISIONS OF THE FOREGOING PARAGRAPH MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW.

    Dispute Resolution

    Any disputes arising out of the purchase or use of the Gift Cards or these Terms will be resolved entirely through binding individual arbitration. To begin an arbitration proceeding, you may send a letter requesting arbitration and describing your claim to Logitech Inc., Attn: General Counsel, 7700 Gateway Blvd., Newark, CA 94560. You agree the arbitration will be conducted by the American Arbitration Association (“AAA”) and in accordance with AAA’s applicable rules (available at www.adr.org). Payment of all filing, administration and arbitrator fees will be governed by the AAA applicable rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

    We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other. In addition, we both agree that we each may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

    THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR LOGITECH WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

    Applicable Law

    The law applicable to the interpretation and construction of these Terms shall be the Federal Arbitration Act, applicable federal laws and the laws of the State of California, USA, without regard to principles of conflict of laws, but subject to the Federal Arbitration Act and other federal law relating to the arbitrability of claims. You agree that all matters relating to the Gift Cards or use of the Gift Cards, including all disputes, will be governed by the laws of the United States and by the laws of the State of California.

    Void where prohibited or restricted by law. Logitech reserves the right to make changes to these Terms at any time and will provide notice of such changes if or as required by law. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Different or additional terms and conditions for Logitech promotions may apply to Gift Cards.

    Offer, terms, conditions, and products are subject to change without notice. Offer void where prohibited by law or otherwise restricted.

    This site is owned and operated by Logitech Europe S.A.

    These terms are dated November 8, 2019

  • You can make changes to, or cancel your order up until your FitKit tips or impressions are processed. Your order cannot be canceled, changed, refunded and/or credited for another product purchase once your impressions have been received. Ultimate Ears offers a 30-day money back guarantee for your Ultimate Ears in-ears.

    To return your Monitors, you must:

    • Provide written notice to Ultimate Ears of your intent to return the Monitors within thirty (30) days after the delivery date of the Monitors:

    • For Monitors purchased from an Ultimate Ears authorized dealer, the notice should be sent via email to that authorized dealer

    • For Monitors purchased directly from Ultimate Ears, the notice should be sent via email to uecustomhelp@ultimateears.com. Please include your order number in the email.

    Please note: You will be responsible for shipping costs on returns. 

    Due to current delays it may take up to a week for your refund to be processed once your return is received.