Unboxing Your In-Ear Monitors

How long does it take to get them?

Getting your custom fit earphones is the culmination of hours of meticulous craftsmanship by Ultimate Ears technicians and a detailed effort to create a product built uniquely for you. Our turnaround time for Custom IEMs is 10 business days from when your impressions are received in our lab. Our PREMIER model has a 15 business day turnaround time.

Inside the box, are all of the essential parts modeled to your own specifications and style. Each piece works together to bring you an immersive music experience with superior sound and fit.

What’s inside my box?

Opening the box, you’ll find your custom fit earphones, as well as the various cables, components and instructions to facilitate seamless use.

To help you enjoy your earphones right away, the first piece of information is a quick guide on how to wear and how to care for your new earphones. Instructions on inserting them correctly (right is always red, blue is always left) and how to use the tools provided to clean and store them at the end of each use are provided.

There is also a more detailed user guide that explains the purpose of each piece of equipment and step-by-step directions for pairing them with your other devices. The box contains a 3.5 mm auxiliary cable as well as a cord management clip to ensure your custom fit earphones and cables are always securely fastened to you.

Finally, there is the inscribed carrying case designed for audio engineers/artists for maximum durability for transporting and storing your earphones when not in use.

How do I begin wearing them?

Once you have your custom fit earphones in hand, you’ll want to begin using them right away. Setting them up is a straightforward, quick process that begins by inserting them into your ears and making sure they are tucked in snugly. Next you’ll simply wrap the cables behind your ears.

Right away, you will notice that your custom fit earphones enter easily into your ear. Modeled after your own unique ear shape, they are designed to offer you maximum comfort which is readily apparent from the first time you put them on.

And just like that, you can now access Ultimate Ears’ premium sound.